Returns Policy

Refunds & Returns                                                                                 

Cancellations / returns
No order may be cancelled, modified, or deferred without the prior written consent of Southern Cross Fabworks (which is at the Company’s sole discretion). If such consent is given, it is subject to Southern Cross Fabworks being reimbursed all losses, including loss of profits, and paid a 20% cancellation fee. (Less shipping or fitment costs). Refunds requests are to be via email and are on a case to case basis, we do not refund due to change of mind.

Goods not returnable: 
Any goods specially made, including items cut to length.
Any goods made or purchased to a firm and irrevocable order or any goods altered or damaged by the purchaser cannot be returned for a change of mind. 

Where do items need to be returned to?
Returned goods shall be returned to the Company's place of trading or such other place nominated by the Company.

Shipping for returns?
Original shipping rates are not refundable. The customer is responsible for packaging and shipping of returned goods. Goods returned in a damaged condition are not refundable. 

Packing materials?
Goods shipped for return must be packaged in a similar manner to how it was shipped to you, so that damage in transit does not occur. This is also to protect other freight from damage in transit.

Transaction Costs:
Due to the associated transactional costs from the use of Afterpay and Zip Money, any order cancelled/returned using either payment method will attract a 6% processing fee.
Please note that cancellation fees, if applicable, are added to the processing fee.